Return & Refund Policy

NoveltyDocFactory is a professional printing service operated by ChenZhou Qingqingfeng Trading Co., Ltd.（郴州市庆青枫商贸有限公司）. While we take utmost care to produce flawless Employee Cards, we understand that mistakes or damages may occasionally occur. Our Return & Refund Policy ensures that verified printing errors, defects, or damaged products are promptly addressed, with either replacement cards or appropriate refunds provided. All requests must be submitted within the specified timeframe and include clear documentation of the issue. Our team reviews every claim thoroughly, professionally, and with attention to detail, guaranteeing that each client receives fair and satisfactory resolution. We are committed to maintaining trust, transparency, and consistent high-quality service in every order.